100% peace of mind for you 100% of the time
We want you to be entirely satisfied with your lighting and our service.
If you have received a damaged or defective item, or received an item in error, please ensure you contact us within 7 business days. A picture of the damage has to be taken by you, then, that picture is emailed to us. we are happy to replace, exchange or refund the item for you.
If there is the slightest problem with your order when it is delivered please let us know and we will fix it at our cost.
We spend a great deal of time double packing our products to make sure they arrive with you in perfect condition. Very rarely something will go wrong, please let us know and we will replace it immediately.
All we ask is that you inform us within 7 days of delivery and for insurance we will also need a photo of the damage.
We are an online only retailer and we source our gorgeous lights direct from manufacturers around Australia and the world. This allows us to offer you amazing prices and a unique selection. It does mean however that we are not able to accept returns for a change of mind or incorrect choice.
It is expected that you will measure your space and give careful consideration to your choice before purchasing. All of our products are marked with their measurements, it is up to you to properly read our descriptions.