Customer Service

Shipping & Delivery



  Item will normally be dispatched the same or next business day when payment is fully cleared ,Item will be delivered by Australia Post registered parcel or Fastway    couriers ,please leave your contact number. If first delivery attempt failed, they  will leave collection   card for buyer to collect it  from local post office or call the fastway  to  re-delivery again. Make sure you make contact with us if item has not arrived in 7 business days since receiving our postage notification email. Otherwise, item will be bounced back to us in 2 weeks time.

Privacy Information: 

 

Customer satisfaction and your privacy is the foundation of our success.  The information collected here will not be sold, given, or made available to any mailing list or any other advertising organization.   Please do not send your credit card number by e-mail.

Returns & Replacements

1. Your satisfaction is very important to us. Please contact us via email regarding  Any defects, damages, or material differences with your item, must be reported to us within 7 days of receipt of the item . 
 
2.If you have received a damaged or defective item, or received an item in error,  please ensure you contact us within 7 business days of delivery.A picture of the damage has to be taken by you, then, that picture is emailed to us. we are happy to replace, exchange or refund the item for you.

3.Please ensure that you contact us via  email to request a Returns before you send the order back to us. Returns which are not authorized cannot be accepted.

4.After the return has been authorised, the returned goods must be postmarked within 4 business days.

5.Returns must be in resellable condition and any damaged items will not be authorized or credited. We will not accept returns of products that have been improperly assembled or modified.

6. Refunds will only be made to the form of payment originally used

7.The postage fees, and handling fees are non-refundable. The returning postage is buyer's responsibilities

Frequently asked questions

1.What material are your shades made of?

Our shades are made of the 100% Genuine hand-crafted stainded glass .

2.When I tap the shade, it doesn't sound like glass. How can I tell whether the shade is really glass or if it's plastic?

When a sheet of glass is flat and uncut, it has a "ting" sound when you tap it. However once the glass is cut into many small pieces, copper foiled and leaded together on a mold, the properties of the glass changes, and its sound becomes a "thud" sound. Many people interpret that this dull sound indicates the shade is made of plastic, when actually glass was used.

3.Why are there bubbles and variations in color, texture, and thickness in the glass. Are these imperfections?

These are typical characteristics of handmade glass. Each piece of handmade glass is unique.  It's just the charm of the tiffany lamp,Each one is unique, it can not be exactly replicated.
4.How can lighting companies today reproduce exact Tiffany copies and take the name "Tiffany"?

During the 1920's, the Art Nouveau style fell out of favor to the sleek Deco look. This caused the Tiffany Studios to close in bankruptcy with no claim to the names or patterns. The lamps were relegated to junk shops and many were melted down for their lead during WW2. Not until the 1960's, when young artists began reproducing exact copies from rubbings taken off originals, did the public become aware of these beautiful, decorative items. Today "Tiffanies" are mass produced and have become a standard household item. The originals are once again valued as museum antiques.

5.Are the methods and techniques different in the making of Tiffany style lamps, Tiffany reproduction lamps, and the original Tiffany lamps?

The making of most Tiffany style lamps and reproduction Tiffany lamps follow the tradition of the original Tiffany lamps, by soldering many (often hundreds) of counts of colorful stained glass together. However, please be aware that a small number of Tiffany lamps are made of plastics with glue, or entire glass shades from the mold. These kinds of lamps actually can NOT be called Tiffany lamps, and they have much less value than true Tiffany lamps.

6.How can I tell if I own a real Tiffany?

Probably you don't, but to make sure - check the inside of the shade for a narrow bronze tag, soldered to the lower rim, stamped with "Tiffany Studios New York". Also, direct impressions composed of the letters "L.C.T. Co." were made on the bottom of the base . However, signatures cannot always be relied upon, since some lamps were not signed. Other means of verifying authenticity are: purchasing through reputable auction houses and antique dealers, recognizing Tiffany's distinctive glass, having provenance (ownership history), and the purchasing price. Today an authentic Tiffany table lamp auctions for $45,000 to $130,000; a floor lamp, from $850,000. 
 
7.Are they authentic TIffany Lamps?
As is true of many tiffany lamp retailers, THESE LAMPS ARE NOT ORIGINAL TIFFANY LAMPS AND ARE IN NO WAY ENDORCED BY Tiffany and Company of New York. These tiffany style lamps are designed and created using the same techniques and care as they were over 100 years ago.


Disclaimer: 

 All products are subject to availability. Due to the character of natural products, all dimensions are approximate and actual colors may not match your monitor. Products, information, prices, and or specifications are subject to change without notice. Please call for information.